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Cookie Policy

How we use cookies to enhance your experience

Home Cookie Policy

Last Updated: June 24, 2025

Effective Date: June 24, 2025

1. Introduction

This Cookie Policy explains how Journey Saga ("we," "our," or "us") uses cookies and similar tracking technologies on our website. This policy should be read alongside our Privacy Policy and Terms of Service.

By continuing to use our website, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot function properly.

Examples include:

  • Session management cookies
  • Security cookies
  • Cookie consent preferences
  • Load balancing cookies

Legal Basis: Legitimate interest (essential website functionality)

Retention: Session or up to 1 year

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if they get error messages from web pages. This helps us improve how our website works.

Examples include:

  • Google Analytics cookies
  • Page view tracking
  • User interaction tracking
  • Error tracking

Legal Basis: Consent

Retention: Up to 2 years

3.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features.

Examples include:

  • Language preference cookies
  • Form auto-fill data
  • User preference settings
  • Accessibility settings

Legal Basis: Consent

Retention: Up to 1 year

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Examples include:

  • Third-party advertising cookies
  • Social media tracking pixels
  • Remarketing cookies
  • Cross-site tracking cookies

Legal Basis: Consent

Retention: Up to 2 years

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We use the following third-party services that may set cookies:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to track your interactions with our website.

Purpose: Website analytics and performance measurement

Data collected: Page views, session duration, bounce rate, user demographics

Privacy Policy: Google Privacy Policy

4.2 Social Media Platforms

Our website includes social media buttons and widgets that may set cookies when you interact with them.

Platforms: Facebook, Twitter, Instagram, LinkedIn

Purpose: Social sharing and integration

4.3 Customer Support Tools

We may use third-party customer support tools that set cookies to enhance your support experience.

Purpose: Live chat, customer support, and help desk functionality

5. How to Control Cookies

5.1 Cookie Consent Manager

When you first visit our website, you'll see a cookie banner allowing you to choose your cookie preferences. You can:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

You can change your cookie preferences at any time by clicking the cookie settings link in our website footer.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies have been set
  • Delete existing cookies
  • Block cookies from being set
  • Set preferences for specific websites

Browser-Specific Instructions:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

5.3 Opt-Out Tools

You can opt out of certain advertising cookies using these tools:

  • Google Ads Settings
  • Digital Advertising Alliance Opt-Out
  • Network Advertising Initiative Opt-Out

6. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

6.1 Necessary Cookies

Disabling necessary cookies may result in:

  • Inability to submit forms
  • Loss of login functionality
  • Security vulnerabilities
  • Broken website features

6.2 Other Cookies

Disabling other cookies may result in:

  • Less personalized experience
  • Need to re-enter preferences
  • Less relevant advertisements
  • Limited analytics for website improvement

7. Mobile Applications

If we develop mobile applications in the future, similar tracking technologies may be used. We will update this policy to reflect any such usage and provide appropriate controls within the application settings.

8. Data Security

We implement appropriate security measures to protect cookie data:

  • Secure transmission using HTTPS
  • Regular security assessments
  • Access controls and monitoring
  • Encryption of sensitive cookie data

9. International Transfers

Some of our third-party service providers may be located outside of Canada. When cookies are set by these providers, your data may be transferred internationally. We ensure that appropriate safeguards are in place for such transfers.

10. Your Rights

Under Canadian privacy laws, you have rights regarding your personal data, including data collected through cookies:

  • Right to access information about cookie usage
  • Right to withdraw consent for non-essential cookies
  • Right to delete cookie data (subject to legal requirements)
  • Right to file complaints with privacy authorities

11. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie usage
  • New technologies or services
  • Legal or regulatory requirements
  • Industry best practices

We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Journey Saga Privacy Office

123 Bay Street, Suite 1000
Toronto, ON M5K 1A1
Canada

Email: [email protected]

Phone: +1 (416) 555-0123

13. Related Policies

This Cookie Policy should be read in conjunction with:

  • Privacy Policy
  • Terms of Service
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Contact Info

123 Bay Street, Suite 1000
Toronto, ON M5K 1A1
+1 (416) 555-0123
[email protected]
Privacy Policy Terms of Service Cookie Policy

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